Yes. eZCom prides itself on the quality of Customer
Support that our clients receive. You can contact us either
by calling our support telephone number, sending us an email,
or creating a support request right from our application -
whatever is convenient for you.
Will someone be there when I call?
Yes. We know how important it is to be able to reach a live
person. You are already under enough pressure to get your
merchandise to your customers, so we make sure we do our best
to answer any questions you have quickly and precisely.
Are there extra charges for calling support?
No, there are no extra fees. All the support you need is included
as part of your monthly fees.
How long will it take me to learn how to use your
We have designed our EDI and e-commerce application
to be easy to use. The screens are very intuitive, and most
users learn everything they need to learn after a couple of
times processing their EDI Documents. Even though you will
learn Lingo quickly, our EDI and e-commerce Support Team
is always available for you to call with any EDI or application-related
Is Training Available?
Yes. We offer an array of free online training classes that help you learn all the aspects of how to use our application. In addition, we allocate members of our support team to “hold your hand” and walk you through use of the application as you process your first documents.