3. Does the EDI provider offer pricing options that work for you?
Fees that are charged by EDI providers will vary. Sometimes, there is a range of prices that is startling. It’s not necessarily about the costs themselves — it’s about working with someone who has options so you can choose a level that works for your business. Just like any industry, there are low-priced, rock bottom fees and Rolls-Royce prices. Remember that the lowest price probably comes with a corresponding low level of service. If you’re comfortable with that, it may be the best choice. But just like in your daily life, there’s truth in the adage, “You get what you pay for.” Have an open and honest discussion with potential EDI providers about pricing, and demand transparency when it comes to fees.
4. Does the EDI provider have the capability to scale up as you grow?
There are behemoths in the world of EDI, and some people may believe that working with the largest firms is the best way to ensure that future growth can be handled easily. Perhaps, but EDI is driven by the quality of the software and the expertise of the people — having the most employees isn’t the most important factor. A robust platform and mapping to hundreds of retailers is what really matters when it comes to being able to scale to match your growth.