Should be an easy fix. The first step is to add this item to your LINGO Item/Carton Maintenance table. The easiest way to do this is from your Order since there’s only one item to add. Please see instructions below. If you require our assistance with any of the steps involved in this process, feel free to give us a call. Please keep in mind that there is an Order Acknowledgment open in your Outbox that will need to be deleted before you do any of these steps.
This last step will add your items to Lingo and reprocess the item on the Order. Hope this helps.