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Questions about EDI?

If you’re new to EDI, you’ll probably have a few questions. And if you have experience with it, chances are you have questions about us. Here are answers to some of the most common ones — don’t hesitate to contact us for more information.

My trading partner uses another EDI provider to perform EDI testing.  Does that mean I’m required to use that provider to trade with this retailer?

Typically, no. While a very small number of retailers require their vendors to use a specific EDI provider, most only require that your EDI solution complies with their specifications. Since Lingo offers the highest rate of compliance in the industry and has maps for a multitude of retailers, nearly all trading partners are happy to work with us.

What about customer service? We’re not EDI experts and we don’t get the help we need from our current provider. How is your customer support different?

The members of our customer service team are just what you’re looking for — EDI experts with deep, extensive knowledge. They’ll respond quickly to the challenges you encounter because they understand that in business, time is money. Every request is worked through until resolved, and we treat your issues like they are our own.

I like the convenience, savings, and real-time access of Lingo’s cloud-based solution. But how secure are my EDI documents and transaction history?

Data and information are precious, and we treat them that way. Your data is safe with us, protected from security breaches and with an infrastructure that is considered fully redundant. That’s tech-speak for backed up, both on-site and off.

What is your pricing model?

Obviously, cost is a factor in your EDI decision, and our competitive, multi-tiered pricing is why businesses of all sizes choose to work with us.  Please reach out to share your needs and we can find a package that makes sense for you.

How big is your community of trading partners?

Big. Really, really big.

Lingo has maps to hundreds of trading partners throughout North America and around the world. Major retailers such as Bed Bath & Beyond and Neiman Marcus have had eZcom on their Preferred Supplier lists for many years. In the unlikely event your business requires a connection Lingo does not yet service, we can build a validated map for your company that ensures compliance with your trading partner.

Integrating our current EDI solution into our systems has been far from easy. Why will it be different with eZCom and Lingo?

We have a full suite of validation tools and provide custom onboarding to prevent EDI errors from leaking into your back-office system, and we maintain full integration across all platforms. Quite simply, Lingo gets along well with others, and we have experience working with all kinds of systems.

Chances are, dealing with supply chain challenges is not the reason you’re in business. But finding solutions and helping your business thrive is what we’re all about. Let’s start a conversation — call us at 201.731.1800 or complete our contact form today.

Questions About Lingo?

What is Lingo?

Lingo is our powerful, cloud-based software that makes the exchange of data and information with your retail trading partners easy and efficient. It’s built to automate order processing for EDI, online marketplaces and eCommerce stores, and is constantly updated with new features to meet the needs of our clients.

How does Lingo prevent chargebacks?

Here’s how Lingo prevents the dreaded chargeback.

  1. The business rules of your trading partners are built into Lingo. We add very effective and automatic validations that flag incomplete fields and prevent you from sending documents before the necessary corrections are made.
  2. Lingo’s Accelerated Document System™ (ADS) incorporates extensive automation, sharply reducing manual entry of data — and the mistakes that occur when it happens.

Currently my company spends way too much time managing EDI.  Does Lingo do anything to speed up the process?

Lingo offers many proprietary time-saving elements that create efficiency.  For instance, our Accelerated Document System dramatically reduces the time spent managing your EDI because you can create, update and send multiple documents — including ASNs and invoices — with just a few key strokes. You can also print as many carton labels and packing slips as you need, right from your interface and in batches instead of one at a time. It’s all designed for speed and accuracy.

Want your 3PL partners to print labels and packing slips right at their location? With restrictions that you establish, you can give them access to your EDI documents. That means less time from order to shipment, and no overnight shipping costs.

Additionally, Lingo lets you order UPC tickets directly from your interface, so you can say goodbye to filling out forms manually. Lingo also offers numerous methods for packing ASNs quickly and efficiently — you can even pack multiple ASNs at the same time. Our support team will help you determine the solution that’s best for you, even if your orders are pick-and-pack without consistent patterns.

My company has added a significant number of trading partners in recent months.  Can Lingo expand with us as we grow?

Definitely.

Whether you have two or two hundred trading partners, Lingo is fully scalable and can be customized to suit your specific needs. You can set parameters based on the unique needs of each trading relationship and the focus on automating tasks makes the growth of your business easier to manage.

Some of our trading partners require consolidation of invoices.  Does Lingo provide this feature?

Absolutely.

Does Lingo require long-term contracts?

No. With Lingo, you’ll have a month-to-month agreement. We keep earning your business.

What integration options does Lingo offer?

We provide integration solutions with all kinds of ERPs including NetSuite and SAP, accounting software like QuickBooks, WMS, and inventory management software.

I have struggled with EDI — I would never be considered a “tech person.” Does Lingo do anything to make it easier for me?

Definitely. For starters, you’ll be using an interface that is intuitive and easy to navigate — so being tech-savvy is not required. Our Accelerated Document System not only saves time, it is easy to manage. Most importantly, the members of our Customer Service team are EDI experts who will tackle your issues with both patience and determination.

Developed with the best partners in business