No questions match your search.
General EDI Questions
My new trading partner uses another EDI provider to perform EDI testing. Does that mean I'm required to use that provider once I move into production with this retailer?
Typically, no. While a very small number of retailers require their vendors to use a specific EDI provider, most only require that your EDI solution complies with their specifications.
We're not EDI experts and we don't really get much help from our current provider. How is your Customer Support different?
The members of our Customer Support team are EDI experts with deep, extensive knowledge, and available by phone, text, or email.
I like the convenience, savings, and real-time access of Lingo's cloud-based solution. But how secure are my EDI documents and transaction history?
Your data is safe with us, protected from security breaches and housed in an infrastructure that is considered fully redundant.
What is your pricing model?
Our competitive, multi-tiered pricing is why businesses of all sizes choose to work with us.
How big is your community of trading partners?
Lingo has mapping to hundreds of trading partners throughout North America and around the world.
Integrating our current EDI solution into our system has been far from easy. Why will it be different with eZCom and Lingo?
We have a full suite of validation tools and provide custom onboarding to prevent EDI errors from leaking into your back-office system, and we maintain full integration across all platforms.
Questions About Lingo?
What is Lingo?
Lingo is powerful, cloud-based software that makes the exchange of data and information with your retail trading partners easy and efficient.
How does Lingo prevent chargebacks?
The business rules of your trading partners are built into Lingo. We add very effective and automatic validations that flag incomplete fields and prevent you from sending documents before the necessary corrections are made.
Currently my company spends way too much time managing EDI. Will Lingo reduce that?
Lingo offers many proprietary time-saving elements that create efficiency. For instance, our Accelerated Document System dramatically reduces the time spent managing your EDI because you can create, update and send multiple documents—including ASNs and invoices—with just a few key strokes.
My company has added a significant number of trading partners in recent months. Can Lingo expand with us as we grow?
Whether you have two or two hundred trading partners, Lingo is fully scalable and can be customized to suit your specific needs.
Some of our trading partners require consolidation of invoices. Does Lingo provide this feature?
Absolutely.
Does Lingo require long-term contracts?
No. We have month-to-month agreements with our customers.
What integration options does Lingo offer?
We provide integration solutions with all kinds of ERPs including NetSuite and SAP, accounting software like QuickBooks, WMS, and inventory management software.
I have struggled with EDI — I would never be considered a "tech person." Does Lingo do anything to make it easier for me?
For starters, you'll be using an interface that is intuitive and easy to navigate—so being tech-savvy is not required.