Sure, we’re technology people. After all, we started working in this thing called Electronic Data Interchange in 2000.
But business is personal. When you decide to switch your EDI to us, you don’t just get an account number.
You get a person.
More precisely, you get a dedicated Project Manager who is responsible for making your migration and system integration as seamless as possible. This team member becomes your single point-of-contact, providing individual attention that is backed by personal accountability. Delivering responsive customer service is an essential part of our DNA at eZCom, and it starts the moment you decide to make us your EDI provider. Rather than drop you into something off-the-shelf, our people work to provide tailored solutions that fit your business and your retail client roster.
Our entire project management team is not only experienced, their immersion in the industry means they’re current. Whether it’s new services, updated requirements, or changes in EDI testing, our people really, really get this stuff.
“From the initial migration to the day-to-day trading process, eZCom has done everything possible to accommodate all of our needs.” — Laura Lewand, EDI Coordinator, Regent Products