What was considered a different channel? How about catalogs, printed on paper and delivered to your doorstep? At the time, it was considered the highest level of convenience to buy an item by making a phone call and placing an order with a representative.
During the 12-plus years that Dutch Creative Brands USA has been an eZCom customer, much has changed. But the relationship—built on the functionality of our Lingo software and the expertise of our people–remains solid.
Today, in addition to the original Vacu Vin product, the company sells other barware and kitchen gadgets, like its popular pineapple slicer. While it continues to ship to traditional retailers, the company has embraced this omnichannel world. Orders from brick-and-mortar stores remain a large portion of revenue, but other outlets continue to expand—direct-to-consumer drop shipping for traditional retailers, sales from its own eCommerce store, online marketplaces. In fact, Amazon is now its biggest customer. But no matter where an order originates, it is processed with Lingo.
As markets mature, more companies are moving to EDI, something that Harpe appreciates. But real efficiency comes from being able to handle all kinds of orders in the same manner, whether it’s EDI or something else. With eZCom integrated into their ERP, Harpe and her team at Dutch Creative Brands USA enjoy streamlined, less time-consuming order processing.
“Our overall experience with eZCom has been a true pleasure. Over the course of the past 12 years I have had to set up around 23 new trading partners. eZCom has made each process painless and provides excellent support,” Harpe stated. “Any time I have a question or an issue, the team always has an answer and a solution. I have not had a single negative experience with the software or the support staff.”