When retailers send the EDI 997 after getting an invoice, it doesn’t mean payment is being sent ASAP or is already on the way. The retailer is simply saying, “Hey, we got your bill.”
Does it seem redundant? Well, have you ever planned a party, invited people, and then worried because some people didn’t let you know if they were planning to attend or not? You wind up wondering if you need to send the invite again or call them. Much like the RSVP on a party invitation, the prompt return of the EDI 997 lets everyone relax and know that communications are on track.
The best part about the EDI 997 is that if you work with eZCom, it’s handled for you. Unless they request it, suppliers who use our Lingo software won’t even see or handle the 997—it is sent to and requested from trading partners automatically.
When you choose a provider as fluent in EDI as we are, you can be confident that an often complicated endeavor is made easy. While we want to offer you information about some of the most widely utilized EDI documents—EDI 850, 856, 810, 997—the bottom line is that suppliers who use our Lingo software don’t need to be experts.
Because we are.