What’s more, as her company has grown, eZCom has been able to scale up with it, even developing features based on the specific needs of Travel Plus International. When Orben was developing a site for online sales, eZCom developed a way to merge those orders with everything else. When they began selling on Amazon Seller Central, eZCom offered features that made the process seamless.
Maricela has continued to add new elements to her EDI and order processing, utilizing the shipping and label features that eZCom has developed and she’s planning to upgrade further so the company can produce more UPC labels.
Of course, not everything comes off without a hitch — EDI and order processing can be complicated. But when she has questions, Maricela knows she can turn to the customer support team — and the customer support team is quick to provide the answers she needs.
“The people in customer support are always friendly, and they really know their stuff,” Maricela said.